Privacy Policy
Last updated: January 2026
Cobb Custom Engraving operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described.
Personal Information We Collect or Process
- Contact details including your name, address, billing address, shipping address, phone number and email address.
- Financial information including payment card information, transaction details and payment confirmation.
- Account information including your username, password, security questions and preferences.
- Transaction information including the items you view, cart, purchase, return, exchange or cancel.
- Communications with us including information you include when contacting us.
- Device and usage information including your IP address, browser and how you interact with the Services.
How We Use Your Personal Information
- Provide, tailor and improve the Services — to process payments, fulfil orders, remember preferences and manage your account.
- Marketing and advertising — to send communications and show relevant products, which you can opt out of at any time.
- Security and fraud prevention — to authenticate, detect and prevent fraudulent or illegal activity.
- Communicating with you — to provide customer support and maintain our business relationship.
- Legal reasons — to comply with applicable law and enforce our terms or policies.
How We Disclose Personal Information
We may disclose personal information to vendors and third parties who perform services on our behalf (such as IT management, payment processing, analytics, cloud storage and shipping), to business and marketing partners, where you direct us to, within our corporate group, and in connection with a business transaction or to comply with legal obligations.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict processing, and to withdraw consent. You may opt out of promotional emails at any time using the unsubscribe link. You may exercise these rights by contacting us.
Security & Retention
No security measures are perfect. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Contact
For questions about our privacy practices or this Privacy Policy, contact us at info@cobbcustomengraving.co.uk.