Refund & Return Policy

At Cobb Custom Engraving, we take immense pride in Crafting Identity in Every Detail. Because our products are custom-made to your specifications, we have established the following guidelines regarding returns and refunds:

1. Custom & Personalised Items

Due to the permanent nature of laser engraving, all sales of personalised or custom-commissioned items are final. We cannot offer returns or exchanges on items customised with specific names, logos or designs provided by the customer.

2. Error & Quality Assurance

We stand behind the quality of our craftsmanship. If there is a mistake in the engraving that differs from the proof approved by the customer, or if the item is physically defective, we will replace the item at no additional cost to you, or issue a full refund if a replacement is not possible. Claims for errors must be made within 7 days of delivery.

3. Damage During Shipping

If your order arrives damaged during transit, please contact us immediately at info@cobbcustomengraving.co.uk. To process a replacement claim we require photos of the damaged item and photos of the shipping packaging.

4. B2B & Bulk Orders

For business clients, terms for large-scale production runs are governed by the specific Service Agreement signed at the time of the order. Generally, once a physical or digital proof is approved, the order is non-refundable.

5. Non-Customised Items

If you purchase a non-customised product (blank stock), you may return it within 14 days of receipt. The item must be unused and in its original packaging. Return shipping costs for non-customised items are the responsibility of the customer.

How to Start a Return

Email us at info@cobbcustomengraving.co.uk with your order number and "Return/Replacement Request" in the subject line.